Replace & Return Policy

Please note that no dispute, refund, or exchange claim will be accepted after 7 days of order delivery, in accordance with our 7-day refund/exchange policy.

By accessing, browsing, or placing an order on timelytrend.com, you agree to the terms and conditions outlined below. These terms may be updated or modified at any time without prior notice.

1. Customer Responsibility

1.1) The buyer/customer is fully responsible for all purchases made in good faith.

1.2) All product selections — including models, colors, and quantities — are chosen solely by the customer.

1.3) Any incorrect selection made during purchase will not be the responsibility of Timely Trend.

2. Collection & Use of Personal Information

Timely Trend may use personal information provided by you for:

2.1) Sharing marketing materials such as newsletters, promotional offers, and product catalogs (e.g., email address, name, wishlist).

2.2) Creating and managing your account on timelytrend.com (e.g., name, mobile number, email).

2.3) Contacting you in case of order processing or delivery issues (e.g., telephone number, delivery address).

2.4) Improving shopping experience and customer support.

Timely Trend may also disclose your information to fraud prevention and verification agencies if required.

3. Payment Terms

• We accept Cash on Delivery (COD) across Pakistan, as well as online card payments through secure channels (Visa, MasterCard, and other supported debit/credit cards).
• All payment details entered at checkout are submitted directly to our payment provider via a secure, encrypted system.
• Timely Trend does not store or access your full card details at any point.

4. Replacement & Return Conditions

4.1) Replacement or return requests must be raised within 7 days of order delivery. Requests made after this window will not be accepted.

4.2) The item must be unused, undamaged, and returned in its original packaging with the box, straps/links, and any accessories or tags intact.

4.3) Replacements apply only to: manufacturing defects, an incorrect item delivered, or items damaged in transit. Please share clear photos/video of the issue when raising a request so our team can verify it quickly.

4.4) Change-of-mind returns (e.g., you no longer want the item, wrong size/style chosen at checkout) are not eligible for a refund, but may be considered for exchange at Timely Trend's discretion.

4.5) Once a replacement/return request is approved, our team will arrange pickup or provide return instructions. Refunds or replacements are processed after the returned item is received and inspected.

5. Contact Information

For support or inquiries, you can reach us at:

Email: [insert Timely Trend support email]
Contact Number: [insert Timely Trend support number]

Our support team responds during standard working hours.

6. Acceptance of Terms

By visiting, using, or shopping at timelytrend.com, you confirm that you have read, understood, and agreed to these terms and conditions. If you do not agree, please discontinue using the website.